Online Shop FAQs

What is the cost for shipping?

Shipping within Ontario and Quebec is a flat rate of $12 standard shipping or free after $250. 

Shipping within the Rest of Canada is a flat rate of $15 standard shipping or free after $250

Express prices varies. 

Large items are available for pick up only.

How does in-store/curbside pickup work?

Certain products are only available for in-store pick up, such as furniture and paintings. If you selected an item that is pick up only, your whole order defaults to that.
Upon check out, you’ll select your date to come collect your goods. We ask that you give us a day to pull your order together, and come collect your goods within 10 days from ordering. Depending on what you ordered we may very well be able to pull it immediately. You can always email us at hello@oneworldbazaar.ca to confirm a time that works for both of us.
We are open for pick ups between 10 - 4:00 pm Wednesdays & Thursday the Bazaar is not open to the public, and 10 - 5:15 pm on days we are open to the public (Fri, Sat, & Sun from Sept 30 - Nov 8, as well as the Holiday Monday)
If you prefer not to come indoors, please provide your information to a staff member and they will assist you.

What’s your return policy and process?

The One World Bazar online shop has a 30-day return policy, which means you have 30 days after receiving your item to request a return. This return policy applies only to online orders purchased on our website only.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@oneworldbazaar.ca. If your return is accepted, we'll instruct you to proceed to a shipping outlet to send it back to us. Please retain your tracking number, to ensure the product gets back to us as we can only return what we receive. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@oneworldbazaar.ca.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
**Please note that the goods we sell are primarily handcrafted, meaning slight variations in shape, hue, dimensions and texture are to be expected.**

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food), or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Why are there SOLD OUT banners and how do you replenish your inventory?

Due to the nature of our business, and purchasing product directly overseas, we have a limited inventory of certain stock. Furthermore, a significant amount of our inventory both in store, and online are unique one-of-a-kind pieces. You may notice some SOLD OUT banners throughout the site, unfortunately we will need to replenish these in our next buying trip, or through a Canadian-based supplier. We apologize for any inconvenience and hope that you’re able to find something else that speaks to you.

Got more questions?

Email us at hello@oneworldbazaar.ca

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